Delivery & Returns
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DELIVERY INFORMATION
All orders are prepared and shipped within 24 to 48 hours by our teams (excluding weekends and public holidays)
SECUPARK.ORG delivers to the following geographical areas: EUROPE, CANADA, OVERSEAS FRENCH TERRITORIES (DOM-TOM).
For every order placed, you will receive a confirmation email followed by a second email with your shipping confirmation including your order tracking number.
During peak activity periods, order preparation may take 72 hours, i.e. 3 working days.
The choice of carrier and the price may vary depending on the weight, quantity, product availability and basket amount, as well as the shipping country.
OUR SHIPPING METHODS
By Colissimo (home delivery, pick-up point, post office, 8 to 15 working days)
Some orders may be linked to several suppliers, in which case the items are sent separately.
DELIVERY COSTS
The delivery cost for an order under €50 of purchases is €3.90, and above this amount the delivery cost is waived. SECUPARK.ORG reserves the right to modify this cost over a given short period or to cancel it. This modification does not require any prior notice to the site's customers.
Under no circumstances can a third party claim a refund of the delivery costs in force at the time of the purchase made. Information on delivery costs is shown at all times at the top of any page of the site, as well as at the order confirmation stage.
REFUND POLICY
Our policy lasts 14 days. If 14 days have passed since your purchase, unfortunately we cannot offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition in which you received it. It must also be in its original packaging.
Items that cannot be returned:
* Gift cards
To make a return, you must provide us with a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only a partial refund is granted: (if applicable)
* Any item that is not in its original condition
An item that is damaged or has certain missing parts for reasons that are not due to an error on our part.
* Any item that is returned more than 14 days after delivery.
Item(s) received defective
If your order is delivered to you defective in whole or in part, you can benefit from a replacement or a refund of the item(s) concerned.
To do so, send us a message at the following email address: [email protected], including proof of payment (for example a screenshot of the confirmation email received when placing your order) and a photo of the items concerned.
Please also specify in the message whether you wish to have the defective items replaced or rather a refund for them.
Order cancellation (if applicable)
Most orders are processed within 24 hours. If you wish to cancel your order for any reason, email us at [email protected].
A large majority of in-stock items are processed and/or shipped within 24 hours, so it is essential that you contact us during this period so that we can attempt to cancel your order before it is processed and/or shipped.
No cancellation request for your order can be taken into account if it has already been processed.
Replacement and store credit (if applicable)
Exchanging your item for a different size / colour.
Exchanges are only available for the size and/or colour of the same style. Exchanging for a different product is strictly not permitted. We recommend that you return your original item for a refund and then place a new order for the product you want.
Refund details and store credit
By default, the refund method is store credit.
If you wish to receive a refund to the payment method used for your purchase, you must notify us by email at [email protected].
Orders that are exchanged or items returned/exchanged due to a manufacturer defect will not incur restocking fees. The fees will be applied to the original order and the balance will be refunded.
Only the final price paid (after any discount) will be refunded.
Discount codes or store credit vouchers cannot be re-issued and are not refundable.
Refunds (if applicable)
Once we have received and inspected the returned item, we will send you an email to confirm that we have received it. We will also inform you of our decision regarding the approval or rejection of your refund request.
If your request is approved, your refund will be processed and a credit will automatically be applied to your credit card or original payment method within a certain number of days.
Late or missing refunds (if applicable)
If you have not yet received your refund, please check your bank account again first.
Then contact your credit card issuer, as there may be a delay before your refund is officially posted.
Then contact your bank. There is often a processing delay required before a refund is posted.
If, after completing all these steps, you still have not received your refund, please contact us at [email protected].
Exchanges (if applicable)
We only replace an item if it is defective or damaged. If in this case you wish to exchange it for the same item, email us at [email protected]
Gifts
If the returned item was identified as a gift at the time of purchase and was shipped directly to you, you will receive a gift credit equal to the value of your return. Once we have received the returned item, a gift voucher will be sent to you by post.
If the item was not identified as a gift at the time of purchase, or if the gift giver preferred to receive the item first to give it to you later, we will send a refund to the gift giver and they will know that you returned the item.
Shipping
You will be responsible for paying your own shipping costs to return your item. Shipping costs are non-refundable. If you receive a refund, the return shipping costs will be deducted from it.
Depending on where you live, the time it takes to receive your exchanged product may vary.
If you are shipping an item worth more than €75, you should consider using a delivery service that allows you to track the shipment or take out delivery insurance. We do not guarantee that we will receive the item you return to us.