Terms and Conditions of Sale
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OVERVIEW
This website is operated by SECUPARK. On this site, the terms "we", "our" and "us" refer to SECUPARK. SECUPARK offers this website, including all information, tools and services available on it to you, the user, subject to your acceptance of all the terms, conditions, policies and notices stated herein.
By visiting this site and/or purchasing one of our products, you engage in our "Service" and agree to be bound by the following terms ("General Terms and Conditions of Sale", "General Terms and Conditions of Sale and Use", "Terms"), including the additional terms, conditions and policies referenced herein and/or accessible by hyperlink. These General Terms and Conditions of Sale and Use apply to all users of this site, including, without limitation, users who browse the site, who are sellers, customers, merchants and/or content contributors.
Please read these General Terms and Conditions of Sale and Use carefully before accessing or using our website. By accessing or using any part of this site, you agree to be bound by these General Terms and Conditions of Sale and Use. If you do not agree to all the terms and all the Conditions of this agreement, then you must not access the website or use the services offered on it. If these General Terms and Conditions of Sale and Use are considered an offer, acceptance is expressly limited to these General Terms and Conditions of Sale and Use.
Any new features and new tools that are subsequently added to this shop will also be subject to these General Terms and Conditions of Sale and Use. You can view the most recent version of the General Terms and Conditions of Sale and Use at any time on this page. We reserve the right to update, change or replace any part of these General Terms and Conditions of Sale and Use by posting updates and/or modifications on our website. It is your responsibility to check this page regularly to see if changes have been made. Your continued use of or access to the website after the posting of any changes constitutes acceptance of those changes on your part.
ARTICLE 1 – TERMS OF USE OF OUR ONLINE SHOP
By accepting these General Terms and Conditions of Sale and Use, you declare that you have reached the age of majority in your country, State or province of residence, and that you have given us your consent to allow any person of minor age in your care to use this website.
The use of our products for any illegal or unauthorised purpose is prohibited, and you must also not, in the course of using the Service, violate the laws of your jurisdiction (including but not limited to copyright laws).
You must not transmit worms, trojans, viruses or any other code of a destructive nature.
Any breach or violation of these General Terms and Conditions of Sale and Use will result in the immediate termination of your Services.
ARTICLE 2 – GENERAL CONDITIONS
We reserve the right to refuse access to the services to any person at any time, for any reason whatsoever.
You understand that your content (excluding your credit card information) may be transferred unencrypted, and this involves (a) transmissions over various networks; and (b) changes to comply with and adapt to the technical requirements for connecting networks or devices. Credit card information is always encrypted during transmission over networks.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any part of the Service or use of the Service, or any access to the Service or contact on the website through which the Service is provided, without our prior express written authorisation.
The headings used in this agreement are included for your convenience and will neither limit nor affect these Terms.
ARTICLE 3 – ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION
We are not responsible if the information available on this site is not accurate, complete or up to date. The content of this site is provided for information purposes only and should not constitute your only source of information for making decisions, without first consulting more accurate, more complete and up-to-date sources of information. If you decide to rely on the content presented on this site, you do so at your own risk.
This site may contain certain historical information. Such historical information, by its nature, is not current and is provided for information purposes only. We reserve the right to modify the content of this site at any time, but we have no obligation to update the information on our site. You agree that it is your responsibility to monitor changes made to our site.
ARTICLE 4 – CHANGES TO THE SERVICE AND PRICES
The prices of our products may be changed without notice.
We reserve the right at any time to modify or discontinue the Service and/or the order (as well as any part or content of the Service) without notice and at any time.
We will not be liable to you or to any third party for any modification of price, suspension or interruption of the Service and/or the order.
As stated in our legal notice, our site is hosted in the United States and so is our bank account. Depending on your bank account, your bank may charge you additional foreign exchange fees."
ARTICLE 4.1 – STOCKS AND AVAILABILITY
Please note that due to high demand and the daily updating of the system, a product indicated as low in stock may no longer be available when it is added to the cart. We therefore advise you to select a replacement item.
ARTICLE 5 – PRODUCTS OR SERVICES (IF APPLICABLE)
Certain products or services may be available exclusively online on our website. These products or services may be available in limited quantities and may only be returned or exchanged in accordance with our Return Policy.
We have done our best to display as clearly as possible the colours and images of our products that appear in our shop. We cannot guarantee that the display of colours on your computer screen will be accurate.
We reserve the right, but are not obliged, to limit the sales of our products or services to any person, and in any geographical region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any product or service we offer. All product descriptions and product prices may be changed at any time without prior notice, at our sole discretion. We reserve the right to discontinue offering a product at any time. Any offer of service or product presented on this site is void where prohibited by law.
We do not guarantee that the quality of all products, services, information or any other merchandise that you have obtained or purchased will meet your expectations, nor that any error in the Service will be corrected.
ARTICLE 6 – ACCURACY OF BILLING AND ACCOUNT INFORMATION
We reserve the right to refuse any order you place with us. We may, at our sole discretion, reduce or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or from the same customer account, the same credit card, and/or orders using the same billing and/or shipping address. In the event that we modify an order or cancel it, we may attempt to notify you by contacting you at the email and/or billing address/phone number provided at the time the order was placed. We reserve the right to limit or prohibit orders that, in our sole judgment, may appear to come from merchants, resellers or distributors.
You agree to provide current, complete and accurate order and account information for all orders placed in our shop. You undertake to promptly update your account and other information, including your email address, credit card numbers and expiration dates, so that we can complete your transactions and contact you if necessary.
For more details, please see our Return Policy.
ARTICLE 7 – OPTIONAL TOOLS
We may provide you with access to third-party tools over which we exercise neither monitoring, nor control, nor influence.
You acknowledge and agree that we provide access to such tools "as is" and "as available", without any warranty, representation or condition of any kind and without any endorsement. We will have no legal liability arising from or related to the use of these optional third-party tools.
If you use the optional tools offered on the site, you do so at your own risk and at your own discretion, and you should review the terms under which these tools are offered by the relevant third-party provider(s).
We may also, in the future, offer new services and/or new features on our site (including new tools and new resources). These new features and new services will also be subject to these General Terms and Conditions of Sale and Use.
ARTICLE 8 – THIRD-PARTY LINKS
Certain content, products and services available through our Service may include elements from third parties.
Third-party links on this site may redirect you to third-party websites that are not affiliated with us. We are not required to review or evaluate the content or accuracy of these sites, and we do not warrant and assume no liability for any content, website, product, service or other item accessible on or from these third-party sites.
We are not responsible for any harm or damages related to the purchase or use of goods, services, resources, content or any other transaction carried out in connection with these third-party websites. Please read the policies and practices of third parties carefully and make sure you understand them before engaging in any transaction. Complaints, claims, concerns or questions regarding third-party products should be submitted to those same third parties.
ARTICLE 9 – USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS
If, at our request, you submit specific content (for example, to participate in competitions), or if, without a request from us, you send creative ideas, suggestions, proposals, plans or other material, whether online, by email, by post or otherwise (collectively, "comments"), you grant us the right, at any time and without restriction, to edit, copy, publish, distribute, translate and otherwise use in any media any comments you send us. We are not and shall not be obliged to (1) maintain the confidentiality of comments; (2) pay compensation to anyone for any comments provided; (3) respond to comments.
We may, but have no obligation to, monitor, modify or remove content that we deem, at our sole discretion, to be illegal, offensive, threatening, abusive, defamatory, pornographic, obscene or otherwise objectionable, or that infringes any intellectual property or these General Terms and Conditions of Sale and Use.
You undertake to write comments that do not violate the rights of third parties, including copyright, trademarks, privacy, personality or other personal or proprietary rights. You also agree that your comments will not contain illegal, defamatory, offensive or obscene content, nor will they contain computer viruses or other malicious software that could affect in any way the operation of the Service or any other associated website. You may not use a false email address, pretend to be someone you are not, or attempt to mislead us and/or third parties as to the origin of your comments. You are solely responsible for all comments you post and for their accuracy. We assume no responsibility and disclaim any obligation with regard to any comments you post or that any third party posts.
ARTICLE 10 – PERSONAL INFORMATION
The submission of your personal information in our shop is governed by our Privacy Policy. Click here to view our Privacy Policy.
ARTICLE 11 – ERRORS, INACCURACIES AND OMISSIONS
There may occasionally be information on our site or in the Service that may contain typographical errors, inaccuracies or omissions that may relate to product descriptions, prices, promotions, offers, product shipping charges, delivery times and availability. We reserve the right to correct any error, inaccuracy or omission, and to change or update information or cancel orders, if any information in the Service or on any other associated website is inaccurate, at any time and without notice (including after you have placed your order).
We are not obliged to update, modify or clarify information in the Service or on any other associated website, including but not limited to pricing information, except as required by law. No specified update or refresh date in the Service or on any other associated website should be relied upon to conclude that information in the Service or on any other associated website has been modified or updated.
ARTICLE 12 – PROHIBITED USES
In addition to the prohibitions set out in the General Terms and Conditions of Sale and Use, you are prohibited from using the site or its content: (a) for illegal purposes; (b) to induce third parties to perform or participate in illegal acts; (c) to violate any regional ordinance or any international, federal, provincial or state law, rule or regulation; (d) to infringe upon or violate our intellectual property rights or those of third parties; (e) to harass, abuse, insult, injure, defame, slander, disparage, intimidate or discriminate against anyone on the basis of gender, sexual orientation, religion, ethnicity, race, age, national origin or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in a way that compromises the functionality or operation of the Service or of any other associated, independent website, or of the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl or scan the web (or any other resource); (j) for obscene or immoral purposes; or (k) to interfere with or circumvent the security measures of our Service, of any other website, or of the Internet. We reserve the right to terminate your use of the Service or any related website for violating the prohibited uses.
ARTICLE 13 – DISCLAIMER OF WARRANTIES AND LIMITATION OF LIABILITY
We do not guarantee, represent or warrant in any way that your use of our Service will be uninterrupted, timely, secure or error-free.
We do not guarantee that the results that may be obtained through the use of the Service will be accurate or reliable.
You agree that from time to time we may remove the Service for indefinite periods of time or cancel the Service at any time, without notice to you.
You expressly agree that your use of the Service, or your inability to use it, is at your sole risk. The Service and all products and services provided to you through the Service are (unless expressly stated otherwise by us) provided "as is" and "as available" for your use, without any representation, warranties or conditions of any kind, express or implied, including all implied warranties of merchantability or quality, fitness for a particular purpose, durability, title and non-infringement.
SECUPARK, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers and licensors shall in no event be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind whatsoever, including but not limited to lost profits, lost revenue, lost savings, loss of data, replacement costs or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any service or product obtained from this Service, or for any other claim related in any way to your use of the Service or any product, including but not limited to any error or omission in any content, or any loss or damage of any kind incurred as a result of the use of the Service or any content (or product) posted, transmitted or otherwise made available through the Service, even if you have been advised of the possibility that they may occur. Because some States or jurisdictions do not allow the exclusion or limitation of liability for consequential or incidental damages, our liability will be limited to the maximum extent permitted by law.
ARTICLE 14 – INDEMNIFICATION
You agree to indemnify, defend and hold harmless SECUPARK, our parent company, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, from any claim or demand, including reasonable attorneys' fees, made by any third party due to or arising out of your breach of these General Terms and Conditions of Sale and Use or the documents they refer to, or your violation of any law or the rights of a third party.
ARTICLE 15 – SEVERABILITY
In the event that any provision of these General Terms and Conditions of Sale and Use is held to be illegal, void or unenforceable, such provision may nevertheless be enforced to the fullest extent permitted by law, and the unenforceable part shall be deemed severed from these General Terms and Conditions of Sale and Use, such severance not affecting the validity and enforceability of all the other remaining provisions.
ARTICLE 16 – TERMINATION
The obligations and liabilities incurred by the parties prior to the termination date shall survive the termination of this agreement for all purposes.
These General Terms and Conditions of Sale and Use are effective unless and until terminated by either you or us. You may terminate these General Terms and Conditions of Sale and Use at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.
If, in our sole judgment, you fail, or if we suspect that you have been unable to comply with the terms of these General Terms and Conditions of Sale and Use, we may also terminate this agreement at any time without prior notice to you, and you will remain liable for all amounts due up to and including the date of termination, and/or we may refuse you access to our Services (or any part thereof).
ARTICLE 17 – ENTIRE AGREEMENT
Any failure on our part to exercise or enforce any right or provision of these General Terms and Conditions of Sale and Use shall not constitute a waiver of such right or provision.
These General Terms and Conditions of Sale and Use or any other operating policy or rule that we publish on this site or in relation to the Service constitute the entire agreement and understanding between you and us and govern your use of the Service, and supersede all prior and contemporaneous communications, proposals and agreements, oral or written, between you and us (including, but not limited to, any prior version of the General Terms and Conditions of Sale and Use).
Any ambiguity in the interpretation of these General Terms and Conditions of Sale and Use shall not be construed against the drafting party.
ARTICLE 18 – GOVERNING LAW
These General Terms and Conditions of Sale and Use, as well as any separate agreement through which we provide you with Services, shall be governed by and interpreted in accordance with the laws in force in Paris, France.
ARTICLE 19 – CHANGES TO THE GENERAL TERMS AND CONDITIONS OF SALE AND USE
You can view the most recent version of the General Terms and Conditions of Sale and Use at any time on this page.
We reserve the right, at our sole discretion, to update, modify or replace any part of these General Terms and Conditions of Sale and Use by posting updates and changes on our site. It is your responsibility to visit our site regularly to check whether changes have been made. Your continued use of or access to our site after the posting of any changes to these General Terms and Conditions of Sale and Use constitutes acceptance of those changes.
ARTICLE 20 – CONTACT INFORMATION
Questions regarding the General Terms and Conditions of Sale and Use should be sent to us at [email protected].
ARTICLE 21 – CLAIMS AND REFUNDS
Parcel marked as delivered but not received:
In many cases, it is possible to recover a misdelivered parcel. Here are the recommendations we can give you to locate your shipment:
Have your tracking number ready.
2. Contact the transport company or postal operator in charge of your shipment and notify them of the situation.
If, unfortunately, you are dealing with a parcel delivered but not received, this may be due to the following reasons:
* Your parcel was received by mistake by another person due to an incorrect or illegible address marked by the sender.* Your neighbour or family member received the parcel on your behalf and forgot to inform you.
* Sometimes an undelivered parcel can be marked as delivered even before it arrives.
* The parcel was left near your home (shop, kiosk, post office, pick-up point).
* Technical error in the transport company's tracking system.
* If the carrier's searches yield no results, your parcel will be declared lost. Then file a claim for an undelivered parcel to get a refund. The processing of your claim may take between 2 and 4 weeks, depending on the carrier.
To obtain compensation from the transport company, you will need to file an official request. Contact the customer service of the logistics provider. Once the delivery company has analysed your case and assessed the value of the lost parcel, you will be informed of its decision. If this situation is due to a fault of the carrier, we will refund your order. On the other hand, if the delivery failure is attributable to the customer, as in the case of an incorrect delivery address provided, the customer will not be refunded.
Parcel refusal
The refund
In the event of refusal of delivery following a withdrawal (retraction), the return costs will be at your expense and automatically deducted from your refund even if the initial shipping costs were free.
Your refund will be effective after receipt of the item in the merchant's warehouses and after verification of its general condition.
In the event of a parcel refusal, if the carrier is unable to return the parcel to us or if you are unable to prove the return of the parcel: fees of 25% of the product price will be deducted from your refund. In the event of refusal, it is your duty to notify us of the return tracking number; we do not have automatic access to it.
VAT refund: Customs fees and VAT are not refundable in the event of withdrawal (retraction) or parcel refusal.
Defective or damaged parcel
The defect must be on the product, not on the packaging. The defect must compromise the quality of the product, or its use must not be considered a case of withdrawal (retraction).
2. In the event that the expert assessment confirms a manufacturing defect, the regulations allow the merchant to favour repairing or exchanging your product even if you request a refund. If it is unable to carry out either of the first two actions, it will refund your purchase. If you wish a refund, the merchant has the right to consider your request as a withdrawal (retraction) and the return will be at the customer's expense.
Application of a discount if the product shows signs of use
In the case of withdrawal (retraction), we reserve the right to deduct part of the refund proportionally to the damage.
You have 45 days to notify us that you have not received your order; without a claim from you within this period, the order is considered delivered.
Address change procedure in the case where the customer provides the wrong address. If after your order you realise that there is an error in your delivery address, please inform us within a maximum of 24 hours after the order is placed. If this procedure is not followed, we may not be able to modify the delivery address. An incorrect delivery address can prevent delivery or cause delivery to a different location than the one desired. We will not be held responsible in these cases.